William F. Heller
2067 N Bingham St. #1 Chicago, IL 60647 773 342 0475 Email Spotmonkey@yahoo.com
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Objective
- world peace, through liaisons of a greater cognizance
or
To work in a team environment with an innovative firm that offers challenge and growth
in the area that would enhance my abilities in the computer science industry
Skills
- Proficient with Technical and Customer Support on IBM-PC and Apple Macintosh Computers
- Capable of installing new Hardware, Software, Networks, and Quality Assurance Testing
- Knowledge of Programs, OS s and Languages; Windows NT, 98, 95, 3.x, ME, 2000, XP, DOS, Linux, Unix, OS 9+
- SAP, TrackIT, HTML, Netscape, Internet Explorer, Microsoft Office, Corel Wordperfect Office, Pagemaker,
- Adobe Photoshop, Painter, Ray Dream Designer, Quark XPress, and other Professional Programs
- Knowledge of Network Software and Procedures; NT, Unix, and Novell
Education
- William Rainey Harper College 1995 - 1996
- Pursuing a Degree in Computer Information Sciences
- Hoffman Estates High School 1990 - 1994
- Four years of Computer Aided Drafting and Computer Programming Courses
- Computer Layout Editor for the Hoffman Estates High School, Hawkeye View
- Created the Opening Credits in Video Animation for the High School Variety Show
Experience
- October 2002 - Current
- Help Desk Analyst for Takeda Pharmaceuticals of North America
- Provide technical phone support for 700 Users and growing. Test, tune, and repair various computers;
- (IBM 600E, 240X, T20/22/23, X21/22) by performing hard drive and keyboard swaps, memory upgrades, data transfers, and
- overall maintenance to verify system integrity. Supply system setups and rebuilds by ghosting the different laptops, and
- manually installing the proper software to attain company consistency.
- Troubleshoot connectivity problems via analog/LAN lines. Configure routers and troubleshoot connectivity problems via ISDN/VPN.
- Install various software applications to reach compliance with company standards.
- Evaluate a variety of printer issues and aid users in resolving any paper jams, bad connections, and/or incorrect printer settings.
- Contribute to any company upgrades and conversions by testing and rolling out higher technology.
- January 2002 - October 2002
- IT Asset Management for Takeda Pharmaceuticals of North America
- Responsible for all IT Hardware and software tracking, using SAP and TrackIT. Shipping and Receiving, System Setups,
- Installs, Help Desk, Documentation, Logging and tracking all events during the day, and Inventory tracking
- September 1999 - September 2000
- Technical Service Representative for Rent-A-PC
- Taking customer orders and preparing them for their needs. Also delivering and setting up the machines on
- the clients site. Keeping the companies "No Excuses" policy accurate. Working with Compaq, IBM,
- Toshiba, Dell, and Macintosh desktops and notebooks. Was the Y2K onsite and offsite testing supervisor.
- June 1998 - July 1999
- Online Consultant and Game Tester/Debugger for SegaSoft
- My responsibilities included; troubleshooting and providing customer assistance
- for users in a prompt manner, using online consulting, technical emails, and phone support.
- June 1997 - June 1998
- Senior System/HUB Operator for NetDox
- Team Lead of a nine person operation. Organizing and writing procedures for maintaining a HUB that
- processes messages non-stop. HUB Operator responsibilities included; system monitoring on
- Sun Solaris Release 2.51, starting and shutting down the system, back-ups, maintaining security,
- logging and storage of data tapes, usability testing, Oracle database application management,
- HP Openview monitoring of multiple HUB sites, software testing and debugging, problem solving,
- trouble shooting, and daily documentation.
- June 1996 - Sept. 1997
- Computer Technician for the MIS Dept. at The Schaumburg Township District Library
- System Admin for over 250 computers, including phone and onsite support. Setup and configured software
- and hardware for over 50 computers, including full security and tamper-proof operating systems.
- Mar. 1993 - May 1997
- Children s Librarian for the Hanover Park Branch of The Schaumburg Township District Library
- I helped build this library from day one of its opening, til the day I left to continue my career, five years later.
- My responsibilities included assisting families with multimedia computers, creating library cards, checking
- books in and out, and shelving all the books in the library.
- Feb. 1995 - April 1995
- Cineplex Odeon Woodfield 3&4 Movie Theaters
- Basic concession, doorman, and box office duties
- Jan. 1994 - Nov. 1994
- Computer Graphic Artist for BT&D Audio/Visual
- The Creation and Output of Slide Presentations for Companies
- such as Sears and Ameritech
References available upon request