William F. Heller

2067 N Bingham St. #1 Chicago, IL 60647 773 342 0475 Email Spotmonkey@yahoo.com

Objective

world peace, through liaisons of a greater cognizance
or To work in a team environment with an innovative firm that offers challenge and growth
in the area that would enhance my abilities in the computer science industry

Skills

Proficient with Technical and Customer Support on IBM-PC and Apple Macintosh Computers

Capable of installing new Hardware, Software, Networks, and Quality Assurance Testing

Knowledge of Programs, OS s and Languages; Windows NT, 98, 95, 3.x, ME, 2000, XP, DOS, Linux, Unix, OS 9+

SAP, TrackIT, HTML, Netscape, Internet Explorer, Microsoft Office, Corel Wordperfect Office, Pagemaker,

Adobe Photoshop, Painter, Ray Dream Designer, Quark XPress, and other Professional Programs

Knowledge of Network Software and Procedures; NT, Unix, and Novell

Education

William Rainey Harper College 1995 - 1996

Pursuing a Degree in Computer Information Sciences

Hoffman Estates High School 1990 - 1994

Four years of Computer Aided Drafting and Computer Programming Courses

Computer Layout Editor for the Hoffman Estates High School, Hawkeye View

Created the Opening Credits in Video Animation for the High School Variety Show

Experience

October 2002 - Current

Help Desk Analyst for Takeda Pharmaceuticals of North America

Provide technical phone support for 700 Users and growing. Test, tune, and repair various computers;

(IBM 600E, 240X, T20/22/23, X21/22) by performing hard drive and keyboard swaps, memory upgrades, data transfers, and

overall maintenance to verify system integrity. Supply system setups and rebuilds by ghosting the different laptops, and

manually installing the proper software to attain company consistency.

Troubleshoot connectivity problems via analog/LAN lines. Configure routers and troubleshoot connectivity problems via ISDN/VPN.

Install various software applications to reach compliance with company standards.

Evaluate a variety of printer issues and aid users in resolving any paper jams, bad connections, and/or incorrect printer settings.

Contribute to any company upgrades and conversions by testing and rolling out higher technology.

January 2002 - October 2002

IT Asset Management for Takeda Pharmaceuticals of North America

Responsible for all IT Hardware and software tracking, using SAP and TrackIT. Shipping and Receiving, System Setups,

Installs, Help Desk, Documentation, Logging and tracking all events during the day, and Inventory tracking

September 1999 - September 2000

Technical Service Representative for Rent-A-PC

Taking customer orders and preparing them for their needs. Also delivering and setting up the machines on

the clients site. Keeping the companies "No Excuses" policy accurate. Working with Compaq, IBM,

Toshiba, Dell, and Macintosh desktops and notebooks. Was the Y2K onsite and offsite testing supervisor.

June 1998 - July 1999

Online Consultant and Game Tester/Debugger for SegaSoft

My responsibilities included; troubleshooting and providing customer assistance

for users in a prompt manner, using online consulting, technical emails, and phone support.

June 1997 - June 1998

Senior System/HUB Operator for NetDox

Team Lead of a nine person operation. Organizing and writing procedures for maintaining a HUB that

processes messages non-stop. HUB Operator responsibilities included; system monitoring on

Sun Solaris Release 2.51, starting and shutting down the system, back-ups, maintaining security,

logging and storage of data tapes, usability testing, Oracle database application management,

HP Openview monitoring of multiple HUB sites, software testing and debugging, problem solving,

trouble shooting, and daily documentation.

June 1996 - Sept. 1997

Computer Technician for the MIS Dept. at The Schaumburg Township District Library

System Admin for over 250 computers, including phone and onsite support. Setup and configured software

and hardware for over 50 computers, including full security and tamper-proof operating systems.

Mar. 1993 - May 1997

Children s Librarian for the Hanover Park Branch of The Schaumburg Township District Library

I helped build this library from day one of its opening, til the day I left to continue my career, five years later.

My responsibilities included assisting families with multimedia computers, creating library cards, checking

books in and out, and shelving all the books in the library.

Feb. 1995 - April 1995

Cineplex Odeon Woodfield 3&4 Movie Theaters

Basic concession, doorman, and box office duties

Jan. 1994 - Nov. 1994

Computer Graphic Artist for BT&D Audio/Visual

The Creation and Output of Slide Presentations for Companies